Sales and Refund Policy
Effective Date: January 1, 2025
This Sales and Refund Policy outlines the terms and conditions for purchases and refunds for services provided by Maven Web Prints. By purchasing our services, you agree to the terms outlined in this policy.
Service Purchase Terms
Service Agreements
All services are provided based on written agreements, proposals, or contracts that specify:
- Scope of work and deliverables
- Project timeline and milestones
- Total cost and payment schedule
- Client responsibilities and requirements
- Revision and approval processes
Payment Terms
Payment terms vary by service type and project scope:
- Small Projects (Under $500): Full payment due upon project completion
- Medium Projects ($500-$2,500): 50% deposit required, balance due upon completion
- Large Projects (Over $2,500): Payment schedule outlined in project agreement
- Ongoing Services: Monthly billing in advance
Accepted Payment Methods
We accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, American Express)
- Bank transfers (ACH)
- Business checks (with pre-approval)
- Online payment platforms (PayPal, Stripe)
Refund Policy
General Refund Conditions
Due to the custom nature of our services, refunds are evaluated on a case-by-case basis. Refund eligibility depends on project stage and circumstances:
Full Refund Eligibility
You may be eligible for a full refund if:
- We fail to deliver services as specified in the agreement
- Project is cancelled within 24 hours of initial payment
- We determine we cannot complete the project as requested
- Mutual agreement to cancel before work begins
Partial Refund Eligibility
Partial refunds may be available based on work completed:
- Project cancelled after work has commenced but before 50% completion
- Refund amount calculated based on completed deliverables
- Client-initiated cancellation due to changing requirements
No Refund Situations
Refunds are not available in the following circumstances:
- Project completed and delivered as agreed
- Client dissatisfaction with subjective design elements after approval
- Changes in client business needs or strategy
- Failure to provide required materials or feedback causing project delays
- Services rendered more than 30 days ago
- Digital marketing campaigns already launched
- Third-party costs already incurred (advertising spend, software licenses)
Service-Specific Refund Terms
Website Design and Development
- Full refund available if cancelled before design mockups are created
- Partial refunds based on completed phases (design, development, content)
- No refunds after website launch and client approval
Digital Marketing Campaigns
- Setup fees are non-refundable once campaign configuration begins
- Unused advertising budget returned to client
- Management fees refunded on pro-rata basis for unused periods
Graphic Design Services
- Refunds available if cancelled before initial concepts are presented
- No refunds after final designs are approved and delivered
- Revision-related disputes resolved through additional design iterations
SEO and Content Services
- Monthly SEO services refunded on pro-rata basis if cancelled mid-month
- Content creation refunds based on articles/pages not yet delivered
- Research and strategy work is non-refundable once completed
Refund Process
How to Request a Refund
To request a refund:
- Contact us in writing (email preferred) with refund request
- Include project details, invoice number, and reason for refund
- Provide any supporting documentation
- Allow 5-7 business days for review and response
Refund Processing Time
Approved refunds will be processed as follows:
- Credit Card Refunds: 3-5 business days
- Bank Transfer Refunds: 5-7 business days
- Check Refunds: 7-10 business days
Dispute Resolution
If you have concerns about our services or billing:
- Contact us directly to discuss the issue
- We will work with you to find a fair resolution
- If needed, we may offer alternative solutions such as additional revisions or service credits
- Unresolved disputes may be subject to mediation or arbitration as outlined in our Terms of Use
Third-Party Costs
Certain projects involve third-party costs that are non-refundable:
- Domain name registrations and renewals
- Web hosting services
- Software licenses and subscriptions
- Stock photography and fonts
- Advertising platform costs (Google Ads, Facebook Ads)
- Printing and production costs
Service Guarantees
Quality Guarantee
We guarantee that our work will:
- Meet the specifications outlined in your project agreement
- Be delivered within agreed-upon timelines (subject to client cooperation)
- Function as intended across specified platforms and devices
Revision Policy
Most projects include a specified number of revision rounds:
- Minor revisions included in project scope
- Major scope changes subject to additional fees
- Unlimited minor revisions on ongoing service agreements
Force Majeure
We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including natural disasters, government actions, or technology failures. In such cases, we will work with clients to reschedule or modify services as needed.
Policy Updates
This Sales and Refund Policy may be updated periodically. Changes will be posted on our website, and continued use of our services constitutes acceptance of updated terms.
Contact Information
For questions about this policy or to request a refund, contact us:
Maven Web Prints
Riverside, CA
Email: info@mavenwebprints.com
Website: mavenwebprints.com
For refund requests, please include “Refund Request” in your email subject line and provide all relevant project and payment details.